We offer free returns in the event of an error on our part, e.g. if you receive the wrong product. *Change of mind* returns will incur a shipping and restocking fee. Cancellations, after a product has shipped, are treated as *change of mind* returns. For more details, you can read our complete Returns, Exchanges and Cancellations Policy.

Yes, we do in the event of *manufacturing or craftsmanship defects*. Defects are limited to those resulting from the manufacturing process or production errors (stitches and waterproofing), and exclude holes, punctures, ordinary wear & tear, damage arising from (but not limited to) mold, mildew, inconsequential spot leakage, ultraviolet exposure, fire/stove/air conditioner use, other damages that may occur during improper or negligent use/assembly/storage of the product, bad maintenance, use contrary to instructions (not following the proper procedures), repair, modification or alteration by anyone other than White Duck Outdoors, if the item has been damaged on purpose or damage from extreme weather conditions including but not limited to ice, snow, hail, wind, and lightning or any other catastrophic events. For our complete warranty, you can check out our warranty policy.

Occasionally things don’t quite go to plan. If you are not happy with your purchase, please contact our customer service immediately within 15 days of shipment delivery/receipt of merchandise to initiate a return or exchange. A Return Product Authorization number or request form must be obtained from us prior to returning merchandise. Please note that no purchased items will be accepted as a return/exchange without an RPA# or written approval on the RPA request form. A copy of the original order confirmation or packing slip needs to accompany your return authorization (RA) paperwork as proof of purchase or prior approval needed. Make sure to inspect your items within 14 days of delivery, if you couldn’t due to any reason please let us know at the time of purchase. Customer will be solely responsible for any shipping cost incurred during return/exchange process. Shipping can be expensive and may vary depending upon the size and weight of your package. White Duck Outdoors reserves the right to determine the return conditions upon receiving the receipt of your authorized return and thorough inspection of the returned item. Conditions: FULL REFUND: Refunds or Exchanges are only available if the product is new and unused; packaging is intact. It should be free of dirt, damage, and wear/tear from use, storage, or transport. If you have opened the package, make sure it is packed the same way we sent it to you with complete original parts, packaging, and assembling instructions. 1. Shipping Cost: We offer Free Shipping on almost all of our items but may deduct the shipping cost from the total refund amount. All the return items must be shipped prepaid freight. We will not accept return shipments sent without prior authorization or cash on delivery. 2. Restocking Fee: Please note that 20% restocking fee will be charged for any product returned that is not defective which will be determined by White Duck Outdoors. NOT INCLUDED: Refund/Replacement or Return Policy doesn’t include Custom Order and items that have been worn, used, dirty, or altered, not packed properly, incomplete components, missing original packaging, or otherwise damaged/modified by the customer. White Duck Outdoors reserves the right to decide if refund/replacement could be originated for any return initiated after 15 days of delivery. Order Cancellation: Any product cancellation where the customer has paid through a credit card will result in a 3% cancellation fee. Any product cancellation that has already been shipped will be treated as a return. Please read our return policy for further information.

Occasionally things don’t quite go to plan. If you are not happy with your purchase, please contact our customer service immediately within 15 days of shipment delivery/receipt of merchandise to initiate a return or exchange. A Return Product Authorization number or request form must be obtained from us prior to returning merchandise. Please note that no purchased items will be accepted as a return/exchange without an RPA# or written approval on the RPA request form. A copy of the original order confirmation or packing slip needs to accompany your return authorization (RA) paperwork as proof of purchase or prior approval needed. Make sure to inspect your items within 14 days of delivery, if you couldn’t due to any reason please let us know at the time of purchase. Customer will be solely responsible for any shipping cost incurred during return/exchange process. Shipping can be expensive and may vary depending upon the size and weight of your package. White Duck Outdoors reserves the right to determine the return conditions upon receiving the receipt of your authorized return and thorough inspection of the returned item. Conditions: FULL REFUND: Refunds or Exchanges are only available if the product is new and unused; packaging is intact. It should be free of dirt, damage, and wear/tear from use, storage, or transport. If you have opened the package, make sure it is packed the same way we sent it to you with complete original parts, packaging, and assembling instructions. 1. Shipping Cost: We offer Free Shipping on almost all of our items but may deduct the shipping cost from the total refund amount. All the return items must be shipped prepaid freight. We will not accept return shipments sent without prior authorization or cash on delivery. 2. Restocking Fee: Please note that 20% restocking fee will be charged for any product returned that is not defective which will be determined by White Duck Outdoors. NOT INCLUDED: Refund/Replacement or Return Policy doesn’t include Custom Order and items that have been worn, used, dirty, or altered, not packed properly, incomplete components, missing original packaging, or otherwise damaged/modified by the customer. White Duck Outdoors reserves the right to decide if refund/replacement could be originated for any return initiated after 15 days of delivery. Order Cancellation: Any product cancellation where the customer has paid through a credit card will result in a 3% cancellation fee. Any product cancellation that has already been shipped will be treated as a return. Please read our return policy for further information.

Your opinion counts! White Duck Outdoors is always striving to improve both our products and customer experience. We have redesigned our products and made them more refine and top notch with the help of our customer’s valuable feedback. We depend highly on reviews and word of mouth to grow as a company and would love to hear your comments and suggestions. Occasionally things don’t quite go to plan, often the first time we hear about it is after reading a customer’s review. We had really appreciate the opportunity to resolve any issues, simply contact our customer service by visiting Contact Us Please contact us if you have any questions, any bright ideas or if you think we should do things differently. Share your experience with us by sending us pictures from your camping and outdoor trips.

We offer free shipping without minimums to the lower 48 states of the United States. Free shipping does not apply to Alaska, Hawaii, Canada or other international orders. For complete details, you can read our Shipping Policy.

Standard shipping is 3-5 business days, but we do have an option for expedited shipping. We also have 3-day and 2-day expedited shipping options. Orders to Alaska or Hawaii may take 2-5 business days longer to receive. For international shipping methods and costs, please reach out to us at info@whiteduckoutdoors.com

Yes, we do. For complete details about an international shipment, please chat with us or send us an email at info@whiteduckoutdoors.com. Also, please note that we don’t ship to P.O. Boxes.

We ship our products insured via UPS or FedEx standard ground delivery.

We’ll send you a tracking number to the email address you used for your order as soon as the shipping label is generated. It may take 24 hours for the tracking number to be active on the carrier’s website.

We manufacture and sell wall tents, bell tents and cabin tents.

A stove jack is a cut out in the wall or roof of a canvas tent that you can place your stove pipe through when using a stove in your tent.

We use a breathable, PFC-free water repellent, mold and UV resistant finish. We also have flame retardant fabric options available on most tents.

Our Alpha Wall Tent is built from our proprietary DYNADUCK 10.10 oz 100% army duck cotton canvas, and it’s treated with a breathable, PFC-free water repellent, mold and UV resistant finish. You can also opt for the fire water repellent fabric.

The Alpha Wall Tent is available in six sizes: 8’x10’, 10’x12’, 12’x14’, 14’x16’, 16’x20’ and 16’x24’.

Even for the smallest wall tent sizes, you'll want at least 2 people to pitch the tent. The first time, it can take up to 30 minutes to set up the tent, or longer for the largest sizes. Once you're a pro, it shouldn't take more than 20 minutes at a time, again depending on the size.

The Alpha Wall Tent has demonstrated superior fabric strength in independent testing facilities, up to 15% stronger than other wall tents. The Alpha also arrives as a complete package, outdoors ready. That means when you buy the wall tent, it comes with all poles, guylines/cords and a tool kit. You also receive any possible add-ons at no additional cost. These include a stove jack, windows, bug mesh, storm doors, and a free-floating floor.

The Alpha Wall Tent arrives as a complete package, outdoors ready. That means when you buy the wall tent, it comes with all poles, guylines/cords and a tool kit. You also receive any possible add-ons at no additional cost. These include a stove jack, windows, bug mesh, storm doors, and a free-floating floor.

Yes, it does. All Alpha Wall Tents come with a built-in stove jack with a 5-inch and 6-inch pre-cut pattern. The 16'x24' wall tent has two stove jacks.

You can opt for the fire water repellent fabric when selecting your tent. Each size has the option of water repellent or fire water repellent.

We use military-grade, YKK zippers on all wall tents.

Yes, we do. You can purchase a rain fly or a canvas porch according to the size of your tent. The products are labelled according to the right size on the product pages.

Our Avalon Bell Tent is made from 10.10 oz cotton canvas, and the Regatta Bell Tent is built with 8.5 oz cotton canvas. Both types of bell tents are treated with a breathable, PFC-free water repellent, mold and UV resistant finish. You can also opt for the fire water repellent fabric in all bell tents except the 8' Mini Regatta and 10' Regatta.

The Regatta Bell Tent has a wall height of 2'7", while the Avalon has a wall height of 3".

Our bell tents arrive as a complete package, outdoors ready. That means when you buy them, they come with all poles, guylines/cords and a tool kit. You also receive any possible add-ons at no additional cost. These include a stove jack, windows, bug mesh and flooring.

Yes, all our bell tents come with a built-in stove jack, except the 8' Mini Regatta Bell Tent. The stove jacks have a 5-inch and 6-inch pre-cut pattern.

You can opt for the fire water repellent fabric when selecting your tent, except if you're choosing the 8' Mini Regatta or 10' Regatta Bell Tent.

Our bell tents are good to use in colder weather or in light snow. If you're in an area that faces excessive snowfall or snowstorms, it's best not to use a bell tent in those conditions.

We offer awnings for our bell tents. Currently, we don't have a porch or rain fly system available for our bell tents.

The Regatta Bell Tent has a sewn-in floor, while the Avalon has a zippered floor that can be detached.

The only difference at the moment is that the Deluxe models of the Prota Cabin Tent have windows on the sides (walls), in addition to the front and back windows.

Our cabin tents arrive as a complete package, outdoors ready. That means when you buy them, they come with all poles, guylines/cords and a tool kit. You also receive any possible add-ons at no additional cost. These windows, bug mesh and flooring, pocket organizers and an electrical outlet.

They do not.

The cabin tent comes with bathtub-style flooring to prevent rain water from entering the tent. It's a completely closed unit.

The Prota Cabin Tent is made with 10.10 oz army duck cotton canvas. There is no flame retardant fabric option available for this tent.

We sell roof organizers, cabinet organizers and pocket organizers for the cabin tent. We do not have any rain fly at the moment.

There are two windows (one front, and one back) and two doors (one front, one back) in Deluxe model, whereas, the Deluxe prime model has four windows (one front, one back and two on both sides) and two doors. Apart from extra windows, there not much of a difference between the two tents. If you can afford the deluxe prime version then go for the full features i.e. more roomy, better ventilation. If you are on a budget, the deluxe models are a great value.

Our Family Explorer tent is made up of a heavier and higher quality canvas, we have tested our cotton canvas fabric at an independent textile lab and it turned out to be 15% stronger than the canvas fabric used by our competitors. We use our premium cotton canvas fabric not only for the tent but also for the loops that attach the organizer inside the tent, minimizing risk of water penetration. However our competitors use polyester/ nylon webbing which is not as water resistant. Unlike our competitors, we have used 10.10 oz. fabric on walls (same as tent fabric) instead of the eight and 1/2 ounce which makes our tent a beast; sturdy and more durable. A distinctive feature of our family explorer tent is the silver-coated 10 oz. canvas roof which blocks sun and is heat resistant and has superior water, mildew and heat resistance. It makes the inside temperature much cooler in hot summer days and won’t blind you in the morning looking up at roof laying on your back. Our competitors are using a standard canvas ceiling fabric. We use top rated waterproof YKK zippers not only on doors but also on windows to ensure maximum durability and functionality. Our competitors only use them on doors.

It will do better than any other type of tent. It will be as dust proof as you keep it. Just keep in mind that there should be no open flame, in or near the tent.

Canvas tents last longer than synthetic tents, depending upon your use and environment. They should be properly maintained to avoid mold, rust or rot.

Our Family Explorer tent is made up of a heavier and higher quality canvas, we have tested our canvas fabric at an independent textile lab and it turned out to be 15% stronger than the canvas fabric used by our competitors.

You have to put in all the stakes, make sure to unzip the doors and windows. After assembling the poles on top and putting the stakes in, try to lift the top a little to get air inside the tent before installing the side poles. This should reduce the vacuum you experience when raising it up.

It has a bathtub style groundsheet that stops the rain water from penetrating inside the flooring. The bathtub style comes in handy if there is a puddle outside, ensuring no penetration from the groundsheet. Our competitors use a sewn-in groundsheet, this is great for normal conditions, and however, in rain it poses a risk of water penetrating the inside of the tent. It is a completely closed unit.

Stake loops are made up of heavy duty bungee cord and are reinforced.

Headroom height of family explorer is 6.5 ft. which is all around.

Our Family Explorer tents do not have flame retardant finish. They only come with Water Repellent option.

During heavy rain, we highly recommend a fly of some sort, this keeps the damaging rays of the sun from degrading the canvas. Also useful for helping snow to slide off better in the winter and by trapping a layer of air between the fly and canvas top helps insulate the tent in cold weather. Unfortunately, we do not supply fly with our Family Explorer tent range.

Our family explorer tents do not have stock jack installed, but it has large doors and windows which could be used to ventilate the smoke.

If your trip is short; 1-3 days and want an easy quick to setup tent, you should consider our Bell tents and Family explorer cabin tents. If you are going to camp for extended periods of time, you should consider our wall tents. The wall tents take more time to erect, are a little bulkier to store, and require two people to set up. Once up, they are roomier because of the steep sidewalls and tall ceilings and offer some added comforts like adding up the porch in front of your tent for added space.

We do not put a stove Jack in this style tent and therefore the propane is the appropriate way to do it. The side windows will easily vent out the propane during night.

The rearview is actually the same as the front view. The roof height is 6'5". Our staking is done with bungee cords instead of webbing and allows it to hold up better against high winds. It's better than any other tent available in the market.

Yes absolutely! Our family explorer tent is waterproof and will withstand much more than 5 months. We don’t sell fly sheets with this model but if you are planning to set up the tent for an extended period, fly sheet is a good option to consider.

Yes, you can run the cord in through the back or front door.

It comes with large 72 x 78 inch awning

There is no vestibule attachment available at the moment.

Cut Size refers to the size of a tarp before sewing of seams and hems. For example, a 6' x 8' Cut Size tarp, the material will start at 6' x 8' and finished size would be 3-5% smaller than the cut size. It is an industry standard term which indicates the size of the tarp before it’s seamed, hemmed and eyeleted. Please note that all cut sizes will be 3 - 5% smaller than dimensions stated. We have mentioned the finished sizes which are the exact dimensions.

Cut Size refers to the size of a tarp after sewing of seams and hems is completed. If the Finished Size is specified when ordering, the extra fabric that is necessary to create hems and seams has already been accounted for and the actual end product will exactly be the stated size.

Many tarpaulin items are offered based on tarp weight in the market. Since there is a significant difference in weight per size, we only offer our products based on fabric weight. The weight difference is caused by the seam, hem, inserted rope, eyelets, leaflet and polybag. The smaller the size the bigger the difference between fabric and tarp weight.

It is the width of the hem and the width of the seam (or welding). Cut size is the gross size before fabrication whereas, finished size is the net size after fabrication. The cut size is bigger and the finished size is smaller.

Mostly, you just need to measure the length x width of the area to be covered. However, if you want to cover a 3 dimensional object, measure the length and width of the top of the object you need to cover along with how far

These are four season heavy duty tarps for everyday use as it provides protection against rain and UV rays or wherever you need to keep valuables covered. These canvas tarps are perfect for Agriculture, Machinery, Industrial, Commercial, Construction, Home, Outdoor Applications and other endless numerous uses.

These tarps are not intended for cars (autos), boats or highway use. Best car or boat covers are made from man-made fabric; nylon or other marine grade fabric material.

Canvas tarp doesn’t tend to have high tear resistance to be used on long highways. Heavy wind or extreme weather conditions might not be suitable.

Our tarps are available in six different sizes and olive color. For bulk and customized orders, it depends on the minimum order quantity, please call or email us for detailed information.

There is no warranty on canvas tarps and covers as they are used in different environments and applications. Please read our Return Policy.

No, at the moment we are not. Please call or write to us for more detailed information.

The mill is an increment/unit for measuring the thickness of tarps. The equivalent of one mill is 1000 of an inch. The thicker tarps have better quality.

It refers to the linear mass density of fibers – amount of mass per unit length of fibers is measured in the unit.

It is possible to make tarp sizes in inches, however, it is not ideal for canvas tarp or poly tarp due to their elastic nature. Canvas products are subject to shrinkage due to varying climate conditions with time (upto 3-5%), if you want fixed size tarp covers, consider looking at vinyl tarps.

There could be some pigment rub-off from the canvas during the initial stages of weatherization. Special care should be taken to keep the canvas from touching porous items.

We won’t advise you to use it indoors as the finish or dye color might rub off during initial use which might damage the furniture, floor or carpet. However, you may use untreated canvas for indoors.

It means that the whole tarp fabric is treated with chemicals to attain water, milder and mold resistance making the tarps water resistant. The chemical treatment adds to the weight of canvas fabric.

It depends on the quality of chemical treatment used. It is better to look for premium chemical finishes, heavier weight means more wax and poor quality chemical finish/treatment that adds to the weight of canvas tarp covers and won’t perform better. It is also important to look for the fabric weight and type to determine the quality of canvas tarp covers.

There are chemicals available in the market to retreat your tarp covers, Canvak and Losso are recommended by most industry experts.