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What’s your shipping time?
If your item is in stock, standard shipping is 3-5 business days. We also have expedited 2 and 3-day shipping options. If you placed a pre-order, the approximate shipping date will be on the product page. If it isn't or you have additional questions, get in touch at email@example.com. You can also check out our complete .
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You'll receive your tracking number as soon as your item is shipped. You can also find it by logging into your account on our website, after the product has shipped.
There’s an issue with my order. How do I get in touch?
If there's any issue with your order, please reach out to us at firstname.lastname@example.org. We aim to give a resolution within 48 hours, provided we have all necessary details of the issue.
LEARN MORE ABOUT OUR PRODUCTS
What’s the difference between the Regatta and Avalon bell tents?
At a fundamental level, the Regatta is a functional, affordable, high-performance bell tent for almost any activity. The Avalon, on the other hand, is a premium, luxury bell tent designed for comfort and a glamping-style experience.
- The Regatta is made from 8.5 oz army duck canvas, compared to the Avalon's 10.10 oz army duck canvas fabric.
- The wall height of the Regatta is 2'7" vs. 3' for the Avalon.
- The Avalon has windows all around the walls (10 or 12 depending on the size) whereas the Regatta has 5 windows.
- The Avalon's walls can be rolled up for canopy-style living.
- The Avalon has a zippered floor, whereas the Regatta has a sewn-in floor
- The Avalon has a higher center height for the 16' and larger sizes
- Avalon sizes are 13', 16.5', 20' and 23' (Optimus). Regatta sizes are 8' (Mini), 10', 13' and 16.5'.
- The Regatta has a door pole in the entrance, the Avalon has an A-frame doorway.
What’s the difference between the Prota and Prota Deluxe cabin tents?
The Prota Deluxe cabin tents have windows on the sides/walls as well, so you get 360-degree views from inside the tent. The standard Prota only has windows on the front and back of the tent.
Do your tents come with a stove jack?
All of our tents come with a stove jack except the 8' Mini Regatta bell tent and the Prota cabin tent series.
Do your tents include a floor?
All of our tents come with a floor. The Regatta bell tents and Prota cabin tents have a sewn-in floor, the Avalon bell tents have a zippered floor and the Alpha wall tents have a free-floating floor.
What’s the difference between water repellent (WR) and fire water repellent (FWR)?
As a standard, we apply our proprietary breathable, PFC-free treatment to all tents. This treats the tent to be water-repellent, UV-resistant and mold & mildew resistant. You also have the option of paying an additional amount for the FWR treatment, which is the standard treatment plus a flame retardant finish.
Note that the FWR option is not available for the 8' Mini Regatta, the 10' Regatta, and the Prota cabin tent series.
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