White Duck Cares


White Duck Cares our company philosophy, is at the core of the way we work with our customers, partners and suppliers. White Duck Cares extends across our: sourcing policies, material selection and customer support experience. Let's dive into these.




1. Our Sourcing Policies

All our products are subject to a thorough quality audit by internationally recognized firms, like SGS, before lifting.
We have reps on the ground in countries we source our products from, to ensure the entire process is monitored and up to the standards we require.
We work with multiple, vertically integrated suppliers in a number of locations around Asia.




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2. Our
Material
Selection

We're part of the
Better Cotton Initiative (BCI)


BCI is a global movement that protects our cotton farmers and environment. BCI is a holistic approach to sustainable cotton production that covers three pillars of sustainability: environmental, social and economic.

All tents are treated for water
repellency with a PFC-free finish


This ensures that we can help preserve the outdoors and protect you, while sustaining the land we all love.

We're hyper-focused on sustainable
practices


We minimize our use of plastics during manufacturing and recycle any wasted fabric. Our final products are often made to be biodegradable, all while ensuring the resilience of our gear.



2. Our
Material
Selection

We're part of the
Better Cotton Initiative (BCI)


BCI is a global movement that protects our cotton farmers and environment. BCI is a holistic approach to sustainable cotton production that covers three pillars of sustainability: environmental, social and economic.

All tents are treated for water
repellency with a PFC-free finish


This ensures that we can help preserve the outdoors and protect you, while sustaining the land we all love.

We're hyper-focused on sustainable
practices


We minimize our use of plastics during manufacturing and recycle any wasted fabric. Our final products are often made to be biodegradable, all while ensuring the resilience of our gear.



WHY COTTON CANVAS IS OUR FABRIC OF CHOICE

Cotton canvas is one of the most environmentally friendly material options for tents, bags, covers and other outdoor products. Unlike many synthetic products that require intensive treatments with high carbon emissions, cotton is a naturally grown and harvested raw material with natural qualities that make it suitable for use as a fabric.

BREATHABILITY


Natural cotton canvas allows air to circulate and move freely through the fabric, which makes it suitable as a fabric in summer months or cooler weather.

INSULATION


Cotton is non-allergenic and adaptable; it insulates and absorbs more naturally and cost-effectively than synthetic or artificial material options.

UV PROTECTION


Cotton canvas has a high tendency to absorb or block harmful UV radiation, and it's an effective form of protection against sun damage.

Our customer support is unique to the industry
in the way we're always putting our customers first.

3. Our Customer
Support Experience


Fast & Free Shipping

We always offer fast, free shipping to the lower 48 states of the US, with no minimums. Shipping costs should never come in the way of your experience, and we never surprise you with unexpected charges.

Flexible Payment Options

We have flexible payment options, including 0% APR so your checkout experience can be as seamless as possible.

Free Returns & White Duck Warranty

Free returns & our limited lifetime White Duck Warranty mean you can always purchase with confidence. If something goes wrong with your order or you notice a defect in workmanship or manufacturing, our team will take care of it.

24/7 Support

Our team is always available to help with concerns or questions. You can get in touch with us via email or website chat, all day and all night.