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What’s your shipping time?

If your item is in stock, standard shipping is 3-5 business days. We also have expedited 2 and 3-day shipping options. If you placed a pre-order, the approximate shipping date will be on the product page. If it isn't or you have additional questions, get in touch at sales@whiteduckoutdoors.com. You can also check out our complete shipping policy.

How do I cancel my order?

To cancel your order, please email us at info@whiteduckoutdoors.com. We'll cancel it if your item hasn't yet shipped. If the item has shipped out, any cancelations will be treated as returns. Here is our complete refund & returns policy.

How do I return my order?

Please refer to our complete refund and returns policy.

How do I exchange my order?

All the details are listed in our returns, refunds and exchanges policy.

Where do I find my tracking number?

You'll receive your tracking number as soon as your item is shipped. You can also find it by logging into your account on our website, after the product has shipped.

There’s an issue with my order. How do I get in touch?

If there's any issue with your order, please reach out to us at info@whiteduckoutdoors.com. We aim to give a resolution within 48 hours, provided we have all necessary details of the issue.

LEARN MORE ABOUT OUR PRODUCTS

What’s the difference between the Regatta and Avalon bell tents?

At a fundamental level, the Regatta is a functional, affordable, high-performance bell tent for almost any activity. The Avalon, on the other hand, is a premium, luxury bell tent designed for comfort and a glamping-style experience.

More specifically:

  • The Regatta is made from 8.5 oz army duck canvas, compared to the Avalon's 10.10 oz army duck canvas fabric.
  • The wall height of the Regatta is 2'7" vs. 3' for the Avalon.
  • The Avalon has windows all around the walls (10 or 12 depending on the size) whereas the Regatta has 5 windows.
  • The Avalon's walls can be rolled up for canopy-style living.
  • The Avalon has a zippered floor, whereas the Regatta has a sewn-in floor
  • The Avalon has a higher center height for the 16' and larger sizes
  • Avalon sizes are 13', 16.5', 20' and 23' (Optimus). Regatta sizes are 8' (Mini), 10', 13' and 16.5'.
  • The Regatta has a door pole in the entrance, the Avalon has an A-frame doorway.

What’s the difference between the Prota and Prota Deluxe cabin tents?

The Prota Deluxe cabin tents have windows on the sides/walls as well, so you get 360-degree views from inside the tent. The standard Prota only has windows on the front and back of the tent.

Do your tents come with a stove jack?

All of our tents come with a stove jack except the 8' Mini Regatta bell tent and the Prota cabin tent series.

Do your tents include a floor?

All of our tents come with a floor. The Regatta bell tents and Prota cabin tents have a sewn-in floor, the Avalon bell tents have a zippered floor and the Alpha wall tents have a free-floating floor.

What’s the difference between water repellent (WR) and fire water repellent (FWR)?

As a standard, we apply our proprietary breathable, PFC-free treatment to all tents. This treats the tent to be water-repellent, UV-resistant and mold & mildew resistant. You also have the option of paying an additional amount for the FWR treatment, which is the standard treatment plus a flame retardant finish.

Note that the FWR option is not available for the 8' Mini Regatta, the 10' Regatta, and the Prota cabin tent series.

PARTNER OR WORK WITH US

I need to buy tents for my business. How do I do this?

If you're a glamping business, not-for-profit or other organization that needs to buy tents to use, please visit our Business Customers page and fill out the form.

Do you offer discounts on bulk purchases?

Given the right circumstances, we do! Please email us at sales@whiteduckoutdoors.com with your specific inquiry, or visit our Business Customers page and fill out the form.

I’m a distributor, how do I resell White Duck products?

Get in touch with us via the form on our International Distributors page, and we'll get back to you with all the details you need to resell our products.

Do you have a drop shipping program?

We do! Please fill out the form on our Retail Partners & Dropshippers page and we'll get back to you as quickly as we can to get started.

How do I become an affiliate?

You can create an account and submit an application directly through our affiliate platform. Once we've reviewed your application, you'll receive a notification if we accept it.

I’m a retailer. How do I get White Duck in my store?

We'd love to work with you! Please fill out the form on our Retail Partners & Dropshippers page and someone from our sales team will get back to you as quickly as we can.

Didn’t find the information you were looking for?

Send us an email at info@whiteduckoutdoors.com

or fill out the form below, and we'll get right back to you!

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